As the Crisis Centre of BC expanded its partnerships nationwide, they needed more than just a website—they needed a clear, strategic vision for how to support their evolving digital presence. That’s where we stepped in. Working closely with their leadership and frontline teams, we helped the Centre uncover opportunities to align their mission with a powerful digital strategy, one that could grow alongside them.

We didn’t start with the tech. Instead, we dove deep, consulting with program staff, volunteers, and even phone operators to truly understand the heart of their work. This holistic approach allowed us to identify key priorities and craft a strategic plan that ensured their digital tools could meet the demands of a rapidly growing organization.

A key part of our work was creating a crisis-first digital framework. Our strategy made it possible for every interaction—whether online or offline—to prioritize the safety and care of those in crisis, while also supporting the broader community’s need for resources and connection. As Mark Sheehan, their Program Director, put it:

Harc’s strategic approach gave us the clarity and confidence we needed to move forward with purpose.

Our collaboration helped the Crisis Centre streamline their digital priorities, making it easier for them to focus on what they do best: supporting people in their most critical moments. Watching their team gain the confidence to lead with a strategy-first approach, knowing exactly where they’re headed next? That’s what this work is all about.